Sources of personal data
We receive your personal data when you provide them to us yourself or when you use or purchase one or more of our Services.
The categories of personal data we collect and use include:
Email address and Postcode.
Information about any device you have used to access our Services or the websites or mobile applications of other companies in Our Group such as your device’s make and model, device identifier, operating system, browser, MAC address or IP address;
Information about the pages or sections you have visited on the websites or mobile applications provided by us, the other companies in Our Group including the pages or sections you visited, the website or mobile application you were referred from, and when you visited or used them;
Bank account details and payment card information. This is kept for six months as required by our credit/debit card company/s.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other services or websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Additionally, we may embed content or services hosted by third party websites, who may in turn store their own Cookies or collect their own information. Services regularly used on this website include, but are not limited to, the following:
Google Tag Manager
How we use your personal data
We, or third party data processors acting on our behalf, will process your personal data to perform a contract with you, to comply with a legal obligation where you exercise your rights under data protection law and make requests; and to comply with any legal obligation, and any lawful request from government or law enforcement officials as may be required to meet national security or law enforcement requirements or prevent illegal activity.
Sharing your personal data
We will disclose your personal data to third parties only if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity. We will never share, sell or rent any of your personal data to any third party without notifying you and/or obtaining your consent.
How long do we keep your personal data?
We will normally retain your personal data for as long as you use our Services and for up to five years after your last use of our Services or your last interaction with us.
You may contact our Data Protection Officer by email at firstname.lastname@example.org at any time, to:
Request that we provide you with a copy of the personal data which we hold about you;
Request that we update any of your personal data which are inaccurate or incomplete;
Request that we delete any of your personal data which we are holding;
Request that we restrict the way that we process your personal data;
Request that we provide your personal data to you or a third-party provider of services in a structured, commonly-used and machine-readable format;
Object to us processing personal data based on our legitimate interests, including profiling; or
Object to us processing your personal data for direct marketing purposes.
Your request must include your name, email address and postal address and we may request proof of your identity. Please allow at least seven working days for us to process your request.
Withdrawing your consent
Where we are processing your personal data based on your consent, you may change your mind and withdraw your consent at any time by clicking on the unsubscribe link in an email or by sending an email to email@example.com
Right to lodge a complaint with a supervisory authority
You may also make a complaint to the UK Information Commissioner’s Office (https://ico.org.uk/). Alternatively, you may seek a remedy through local courts if you believe your rights have been breached.
How do we protect your personal data?
We use industry-standard technical and organisational security measures to protect your personal data and we will use strict procedures and security features to prevent unauthorised access.